Terms and conditions

Who we are and what we do

Volume (we/us) is a curated publishing platform created and owned by Thames & Hudson. Volume hosts time-limited fundraising campaigns for high-quality book publishing projects.

While a project is open for funding, visitors to the site are able to pledge for a selection of rewards, contributing to the overall amount raised towards a project’s funding goal. If the funding goal – set by Volume – is met in the time specified, the publication will proceed and each supporter will receive their chosen rewards. Should the funding goal not be met within the allotted time, supporters’ pledges will be refunded.

Browse our currently funding projects to learn more about how Volume works.

Legal matters

By using this site you agree to these terms and conditions and our privacy policy.

This site uses cookies. Please see our cookies policy.

We may update or amend these terms and conditions and our policies from time to time. We’ll let you know by updating this webpage. Amended terms will never apply retrospectively – we’ll tell you the exact date they come into effect, after which they will apply to all our business activities. If you do not agree to any of our terms and conditions or policies, you should not use this site.

The first part of these pages relate to supporters. If you’d like us to consider a potential book-publishing project for support, please see our Publish page, where we explain the process for proposals.

If you have any questions on these terms and conditions or any aspect of this site please contact us at: support@vol.co.

Getting started

You can browse Volume without an account, but if you want to become a supporter you will need to register with us and log in. We rely on you to supply us with complete and accurate contact, billing and shipping information so we can efficiently deliver your rewards. You need to be 18 years or older to open an account. We reserve the right to suspend or delete any account that is not genuine or where an account holder infringes our terms and conditions.

If you find out that someone’s used your account without your permission, you should report it to us immediately: support@vol.co.

You may cancel your account at any time by contacting us at: support@vol.co.

How pledging works

Each project will feature a family of rewards from which to choose, some of which may be available in limited numbers. We will indicate the funding target and the time within which the target must be met.

You will be charged when you place your pledge. However, if the project fails to meet its target within the stipulated time, your money will be refunded within 14 days.

You may cancel your pledge at any time save during the last 24 hours of a campaign. Once a project has been funded, you can only cancel or change your pledge with our agreement.

We reserve the right to refuse any pledge.

Book publishing projects are complex and may be subject to changes or delays as they evolve. We will keep you informed about a project by posting regular updates. From time to time something might happen to prevent a book going ahead and that causes us to remove the campaign from this site before, or even after, the fundraising target is met. We hope this is extremely unlikely, but in this case, we will notify you by email and refund your pledge within 14 days.

We will email you when the fundraising campaign is over, to tell you whether the target has been met and when you might expect your reward. The delivery date is an estimate not a guarantee. The schedule may change as Volume works on the project. When your reward is ready, we will prompt you to review your shipping details and provide any additional information we require to personalise or tailor your reward(s). It is your responsibility to ensure this information is correct and provided in good time for us to fulfil your reward(s).

In the event your reward arrives damaged, please let us know immediately: support@vol.co. We will either replace the reward or, if unavailable, refund your pledge within 14 days.

In the event you are not happy with your reward, please let us know within 7 days of receipt at support@vol.co. Provided you return your reward to us within 14 days, in good condition, we will refund your pledge within a further 14 days.


We use Stripe to process payments from supporters. Stripe have their own terms and conditions and by which, by making a pledge, you agree to be bound. We would like to stress that all credit card details are held by Stripe and not by Volume or Thames & Hudson.


If you would like to send us a publishing proposal for consideration you may submit it here.

We would prefer proposals to be sent electronically, but if you would prefer to send yours to us by post, please send it to: Volume, High Holborn, London, WC1V 7QX. We are not responsible for any proposals being lost or damaged in the post or misdirected.

We are under no obligation to proceed with any proposal, and you will allow us an exclusive period of 60 days from the date of receipt to consider it. During this period you will not send your proposal to any other publisher or funding site, nor will you publish it yourself.

Notwithstanding the above, we will endeavour to respond to you within 30 days, but this could be longer during busy times of the year. We will inform you by email whether or not we would like to proceed with your proposal. This is at our sole discretion, and it is not our policy to discuss our decisions. Successful proposals will be subject to a full publishing agreement with Volume. If we decide to proceed, a letter of agreement will be sent to you for your consideration.

During the proposal and negotiation process, you agree to keep all details relating to your book project strictly confidential, and you will not disclose it to any third party save for colleagues in your organisation (if you have one) or your legal or financial advisors (if you have them).

You warrant: that any proposal you send to us is your original work and has not previously been published in any form save for any third party material that you have either express permission to include or which is permitted by fair use or dealing. In any event, you will properly indicate and credit any such material. You further warrant that your proposal contains no material that infringes any existing copyright, trademark, design or moral right or is obscene or offensive, defamatory, blasphemous, constitutes hate speech, is discriminatory or a misuse of private or confidential information, contains personal information about another person or is otherwise illegal and that all statements purporting to be facts are true and that any instruction will not cause injury, illness or damage to the reader. You will indemnify Volume/Thames & Hudson against any damage or loss they incur in consequence of a breach or alleged breach of any part of this warranty.

Copyright and trademarks

By using this site you acknowledge and accept that all rights to this site and all content we post, including text, photographs, art works, graphics, video and audio material are owned by Volume/Thames & Hudson or have been licensed by us for inclusion on this site.

Thames & Hudson® and its dolphin logo and Volume™ and its circular logo are trademarks. You are not permitted to reproduce or use these trademarks for any purpose without our prior written permission. The book titles and content included on this site are the copyright and, in some instances, the trademarks of their respective owners. Any unauthorised use of any proprietorial content may constitute an infringement of the owner’s rights and be actionable in law.

If you consider that any material included by Volume or posted on this site is your copyright and has been included without your permission please contact us at: support@vol.co.

Community content on Volume

Once you have pledged for a reward you will be able to post comments in the project’s community area. You may not post content, whether textual or visual, that is the copyright or trademark of anyone else, is pirated, obscene or offensive, defamatory, blasphemous, constitutes hate speech, discriminatory or a misuse of private or confidential information, contains personal information about another person or is otherwise illegal.

The ability of project supporters to participate in the community area and posted content is at our sole discretion. We reserve the right to suspend this service or take down posted content at any time and to take action against anyone who breaches these terms and conditions and causes us damage, including suspending user accounts and reporting an abuser to the applicable law enforcement agencies. Subject to this, and unless you specifically advise us to the contrary, we may copy, publish distribute and otherwise use your posted content for any purpose.

If you believe that any posted content posted on this site does not comply with our terms and conditions please contact us: support@vol.co.

We do not endorse nor are we responsible for the accuracy of any Volume community content and do not accept liability for it. Any opinions expressed in Volume community content are those of the user and do not reflect the opinions of Volume or Thames & Hudson.

Site security

We take all reasonable steps to ensure that this site is available 24 hours a day, 365 days a year. However, we may encounter downtime due to server maintenance or technical issues. In these circumstances, we will endeavour to resume service as soon as possible. We will not be liable if this site is unavailable at any time.

While we make all reasonable efforts to exclude viruses, worms, Trojans and other malicious or destructive computer code from this site and its contents, we cannot guarantee such exclusion and you are advised to make sure your anti-virus and malware programmes are up to date.

This site may contain links to other websites that are not operated by us. We have no control over such websites and you link to them at your own risk. We accept no responsibility for any content or any lack of security on such websites. Your use of such websites are subject to the terms of use governing each website.

You may feely post links to this site, but strictly on the basis that you do not replicate any page of this site on another website and do not either expressly or by implication indicate that Volume or Thames & Hudson is endorsing your or any third party’s goods or services.

More legal matters

We endeavour to ensure that all information on this site is correct and accurate, but we do not accept liability for errors or omissions. We make no representations or warranties, express or implied, about the site or any book publishing project or other content we or others post on it. We disclaim all implied warranties, including of satisfactory quality and fitness for a particular purpose. We specifically exclude, to the fullest extent permitted by law, all liability in contract or tort, strict liability or otherwise for any direct, indirect, special or consequential damage or loss arising out of your use of this site or as a direct or indirect result of an event of force majeure.

If any provision of these terms is found to be legally invalid, that provision will be limited or eliminated to the minimum extent necessary so that the term otherwise will remain in full effect and enforceable. Our failure to exercise any right provided for in these terms on one occasion will not preclude us exercising it on another or be deemed a waiver of any other rights.

You may not copy, download, store in any media, transmit, adapt or change in any way any pages or content contained on this site. You may not attempt to access the site’s source code or reverse engineer any aspect of it, including its algorithms. We will take appropriate action to protect our rights against any infringing party, including through the courts.

Although this site may be accessed from anywhere in the world, your use of it, these terms and our Privacy policy and Cookies policy are all in accordance with the laws of England and Wales. Unless we consider otherwise, our courts shall have exclusive jurisdiction, although if you have an issue, we encourage you to contact us before resorting to the courts.

This website is operated by Volume and owned by Thames & Hudson of 181A High Holborn, London, WC1V 7QX. Registered no: 473109; Tel: +44 (0)207 845 5000 Fax: +44 (0)207 845 5050.

These Terms and Conditions were last updated on 1 November 2017.

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