By submitting personal information to us you consent to the use of that information as set out here.
The information we collect and how we use it
During your interaction with us, whether via this site or via our social media, we will request certain personal information for certain purposes.
When you browse our site: we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
When you register with us: you will give us your name, email and a shipping address so that you can interact with this site and place pledges.
When you support products from this site: you will give us your name, shipping address, billing address, email address, telephone number, credit- or debit-card number and an authorisation number in order to process and fulfil your order and, if necessary, to process a return. By providing such personal information, you are giving consent to Volume and its fulfilment partners to use it for this purpose.
When you subscribe to any of our newsletters: we will ask you for your name and email address to provide the service you are requesting. You will be able to opt out of your subscription at any time: email@example.com.
We may use your name and email address to tell you about our books and products, any special offers, author signings, and other events or features of Volume that we think may be of interest to you, including personalising our communications to you, if you opt-in to this service.
We collect personal information about you if you enter any competitions run by or in association with us, although these will be subject to additional terms and conditions.
Sometimes we may ask you for your suggestions and opinions and provide you with a link for emailing us your response. We will only use the email address we receive from you for the purpose of responding to your suggestions and opinions.
We will not use your information for any purpose other than as stated.
If you wish to stop receiving some or all of the information that we currently send, you may amend or remove your preferences by clicking on the unsubscribe link at the bottom of your emails and following the instructions provided or use this link. If you have any queries about how to use the mailing preference system, please contact us at: firstname.lastname@example.org.
Once you opt out, we will delete all personal information we hold on you, but this will not impact your future ability to place orders.
Our store is built on the WordPress platform and the WooCommerce e-commerce plugin. We use Stripe to process the financial fulfilment of any order you place for goods, and this transaction is subject to their own terms and conditions.
Age of consent
By using this site, you confirm that you are the age of majority in your country of residence.
We encourage parents and guardians to get involved with their children’s online usage and to be aware of the activities in which they are participating. Although this site may include children’s books and products, it is not directed to children and may contain material not suitable for their viewing or use.
We do not sell personal information about our customers to any third parties or disclose it to any third party, but we reserve the right to release personal information if we are required by law to do so or if you violate the law or to enforce our terms and conditions or to protect our rights, property or safety or that of our customers, employees, our fulfilment partners or other third parties.
Your rights and responsibilities
You have the right to access the personal information we hold about you and to have any errors corrected. It is your responsibility to ensure that we have correct contact information. This will enable us to provide you with the best service and experience possible.