Volume is committed to ensuring that your privacy is protected. Our privacy policy sets out the basis on which we use the personal information we collect about you and the procedures in place to safeguard that information and your privacy.

By submitting personal information to us you consent to the use of that information as set out here.

We may update or amend our privacy policy from time to time, but we’ll let you know by notifying you on this site or by sending you an email. Amended terms will never apply retrospectively: we’ll tell you the exact date they come into effect, after which they will apply to all your dealings with us. If you do not agree to our privacy policy, you should not use this site.

The information we collect and how we use it

During your interaction with us, whether via this site or via our social media, we will request certain personal information for certain purposes.

When you browse our site: we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

When you register with us: you will give us your name, email and a shipping address so that you can interact with this site and place pledges.

When you support products from this site: you will give us your name, shipping address, billing address, email address, telephone number, credit- or debit-card number and an authorisation number in order to process and fulfil your order and, if necessary, to process a return. By providing such personal information, you are giving consent to Volume and its fulfilment partners to use it for this purpose.

When you subscribe to any of our newsletters: we will ask you for your name and email address to provide the service you are requesting. You will be able to opt out of your subscription at any time: support@vol.co.

We may use your name and email address to tell you about our books and products, any special offers, author signings, and other events or features of Volume that we think may be of interest to you, including personalising our communications to you, if you opt-in to this service.

We collect personal information about you if you enter any competitions run by or in association with us, although these will be subject to additional terms and conditions.

Sometimes we may ask you for your suggestions and opinions and provide you with a link for emailing us your response. We will only use the email address we receive from you for the purpose of responding to your suggestions and opinions.

We also collect certain information about you through the use of cookies and other automated means, such as Google Analytics. Please see our cookies policy for further information on this.

We will not use your information for any purpose other than as stated.

Opting out

If you wish to stop receiving some or all of the information that we currently send, you may amend or remove your preferences by clicking on the unsubscribe link at the bottom of your emails and following the instructions provided or use this link. If you have any queries about how to use the mailing preference system, please contact us at: support@vol.co.

Once you opt out, we will delete all personal information we hold on you, but this will not impact your future ability to place orders.

Our store is built on the WordPress platform and the WooCommerce e-commerce plugin. We use Stripe to process the financial fulfilment of any order you place for goods, and this transaction is subject to their own terms and conditions.

Fulfilment

To fulfil your order, we require the following personal information: your name, delivery address, billing address, email address and contact telephone number. They will hold and process that information, including passing such elements on to third parties or an agent acting on their behalf, as is necessary to fulfil your order. The information will be held for any future orders you may place. They will require that any third party or agent must process your personal information in accordance with this privacy policy.

Age of consent

By using this site, you confirm that you are the age of majority in your country of residence.

We encourage parents and guardians to get involved with their children’s online usage and to be aware of the activities in which they are participating. Although this site may include children’s books and products, it is not directed to children and may contain material not suitable for their viewing or use.

You should be aware that if your children voluntarily disclose personal information about themselves and we are not aware of their age, such personal information will be processed and used in accordance with our privacy policy. If you have any concerns in this respect please contact us at: support@vol.co.

Disclosure

We do not sell personal information about our customers to any third parties or disclose it to any third party, but we reserve the right to release personal information if we are required by law to do so or if you violate the law or to enforce our terms and conditions or to protect our rights, property or safety or that of our customers, employees, our fulfilment partners or other third parties.

Your rights and responsibilities

You have the right to access the personal information we hold about you and to have any errors corrected. It is your responsibility to ensure that we have correct contact information. This will enable us to provide you with the best service and experience possible.

If you would like to access, correct, amend or delete any personal information we have about you or have any questions about our privacy policy or how it is being exercised, please email us at support@vol.co. If you are not satisfied with the response you receive, you may wish to contact the information commissioner at www.ico.org.uk.

Our Privacy Policy was last updated on 1 November 2017.