What are cookies?

As is common practice with almost all professional websites, this site uses cookies. These are tiny files that are downloaded to your computer to improve your experience. This page describes what information cookies gather, how we use them, and why we sometimes need to store them. We will also tell you how you can prevent cookies from being stored, although this may downgrade certain elements of the site’s functionality.

How we use cookies

We use cookies for a variety of reasons, detailed below. You are free to decline cookies, but by doing so you may not be able to take advantage of the site’s full functionality and features.

Disabling cookies

You can disable cookies by adjusting the settings on your browser (see the Help menu for how to do this). By disabling cookies, the use and services of this and other websites that you visit may be affected, so we recommend that you do not disable cookies.

The cookies we set

If you register with us, we will use cookies for the management of the registration process, general administration and to show certain notifications that might be valid only to registered users. These cookies will usually be deleted when you log out. We use cookies when you are logged in to prevent you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. In some cases, in order to remember your site preferences, cookies will remain after you have logged out.

When browsing or placing pledges or shopping online, our website will remember preferences you make (for example, your username or location). This improves your experience and makes your browsing simpler, easier and more personal to you.

This site offers e-commerce and payment facilities. Some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. When you submit data to a form such as that found on your account page, cookies may be set to remember your user details for future correspondence. As we sell products and services from this website, it is important for us to understand statistics about how many of the visitors to our site actually make a purchase, and as such this is the kind of data that these cookies will track.

We also use cookies to allow you to share content directly on social networking/sharing sites, such as Instagram, Facebook and Twitter. And from time to time we may offer user surveys and questionnaires to provide us with insights about our users. These surveys may use cookies to remember who has already taken part in a survey.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience from the website.

When visiting other websites, you may be shown adverts for Volume products and services; like many businesses, we sometimes place adverts on third-party websites. However, to try to ensure that the adverts are relevant to you, we use cookies to collect information about the types of things that interest you, for example, websites you visit and your geographic location. Having these cookies does not increase the number of adverts you will be shown, it simply makes the adverts you see more relevant; in addition, they limit the number of times you see an advertisement. We do not collect any personal data within these cookies.

Third-party cookies

In some special cases we also use cookies provided by trusted third parties.

This site uses Google Analytics. These cookies may track things such as how long you spend on the site and the pages you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

For more information please contact us at support@vol.co.

Our cookies policy was last updated on 1 November 2017.